Privacy Policy


1 Topics

This privacy policy covers the following topics:

1.1 What data do we collect?

In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes and the collected information will not further be processed in a manner that is incompatible with those purposes. If we collect personal data directly from you, you have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our products or services or respond to your queries. We may also collect certain technical data about you (such as IP address) when you use the emergency.lu services.

1.2 How do we collect your data?

You directly provide to emergency.lu most of the data we collect. We collect data and process data when you:

1.3 How will we use your data?

emergency.lu collects your data so that we can:

1.4 How do we store your data?

We securely store your data at our password protected database. We will retain your personal data only for as long as it is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
Record-keeping: Controllers are required to maintain records of their processing activities, including the purposes of processing, categories of data subjects and personal data processed, recipients of the data, and retention periods.

1.5 What are your data protection rights?

emergency.lu would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access– You have the right to request emergency.lu for copies of your personal data.
The right to rectification– You have the right to request that emergency.lu corrects any information you believe is inaccurate. You also have the right to request emergency.lu to complete the information you believe is incomplete.
The right to erasure– You have the right to request that emergency.lu erases your personal data, under certain conditions.
The right to restrict processing– You have the right to request that emergency.lu restricts the processing of your personal data, under certain conditions.
The right to object to processing– You have the right to object to emergency.lu's processing of your personal data, under certain conditions.
The right to data portability– You have the right to request that emergency.lu transfers the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
You may at any time lodge a complaint with a supervisory authority regarding emergency.lu's collection and processing of your personal data.

1.6 Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

1.7 How do we use cookies?

emergency.lu uses cookies in a range of ways to improve your experience on our website, including:

1.8 What types of cookies do we use?

There are several different types of cookies, however, our website uses:

1.9 How to manage cookies?

You can set your browser not to accept cookies, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, you may not be able to use all aspects of our services. As a result, some emergency.lu features may not function properly.
Many browsers include their own management tools for removing HTML5 local storage objects.
You will not be able to turn off the cookies that are strictly necessary for the services.
For further information on how to manage cookies on your browser, you can visit allaboutcookies.org

1.10 Changes to our privacy policy

emergency.lu keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 28 January 2022. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

1.11 How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.
Email us at:



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